Privacy Policy

We may collect the following types of information when businesses register on our platform or when customers submit their feedback through our services:

• Business account information: Name, email address, phone number, company details, and billing information.
• Customer feedback: Opinions, ratings, and responses submitted through Cuspulse QR codes or links.
• Device and usage analytics: Device type, browser specifications, IP address, and platform usage analytics.
• Communications: Preferences, support interactions, and general feedback regarding Cuspulse.

We process the collected information for specific, transparent, and legitimate purposes:

• To provide key customer intelligence and actionable feedback analytics.
• To improve platform performance, speed, and user experience.
• To deliver WhatsApp notifications, automated emails, or in-app alerts.
• To maintain top-tier platform security, prevent misuse, and block malicious traffic.
• To fully comply with global and localized legal obligations.

Cuspulse is structurally designed to support anonymous customer feedback. We actively champion privacy, and as such, we do not require end-customers to reveal their personal identity or name to submit a rating or review, unless they voluntarily choose to provide it.

We firmly believe that your data is yours. We do not sell personal data. Information may only be shared with your explicit authorization or under the following strict conditions:

• Service Providers: With trusted infrastructure, hosting, and communications provider partners who support platform operations under strict confidentiality terms.
• Legal Demands: Where required by valid laws, regulatory requests, or legal search warrants.
• Safety & Security: To protect platform integrity, combat fraud, and defend the rights and safety of Cuspulse, our users, or the general public.

We take data protection seriously. Cuspulse implements reasonable administrative, technical, physical, and organizational safeguards designed to protect all customer and business information from unauthorized access, misuse, disclosure, alteration, or destruction. This includes encryption in transit (HTTPS/TLS) and at rest.

Cuspulse operates globally as a distributed cloud service. By accessing or using the platform, users and businesses understand and agree that their information may be processed and stored in different countries where our database infrastructure, cloud partners, or technology service providers operate.

Depending on applicable regional privacy regulations, users may request access to, correction of, deletion of, or restriction of their personal information. If you wish to exercise these rights, please contact our support team.

To provide enhanced tools, Cuspulse integrates with third-party networks and infrastructure platforms, including payment providers (e.g. Flutterwave, Stripe), WhatsApp Business API, web analytics tools, and cloud hosting providers. Their respective privacy policies and terms of service will apply to those integrations.

We may update this Privacy Policy periodically to reflect changes in our legal guidelines, technologies, or operational practices. Continued use of the platform following the posting of an updated version constitutes acceptance of the revised privacy terms.

For any privacy-related inquiries, requests, or questions regarding this policy, please reach out to our Privacy Operations Desk directly at privacy@cuspulse.com.