Your Customer Intelligence & Retention Engine
Know why your customers leave before they leave — and how much revenue your business is losing because of it.
Capture honest, anonymous feedback in under 10 seconds and turn it into growth.
No app required.Works via your customized QR & link.Built for SMEs.
Main Menu
Growth Plan
Unlocking AI Insights
Business
Real-time intelligence from 12 outlets
CUSPULSE SCORE
8.4
+12%REVENUE AT RISK
$42,850
-5%RESPONSE RATE
92%
+8%Sentiment Trend
AI Recommended Actions
Improve wait time in Outlets 2 & 4
Share 12 new positive reviews
Identify 5 at-risk customers
Most Businesses Don't Lose
Customers Loudly...
They fade away silently. Without real-time data, you're always reacting to churn that has already happened.
Customers Don't Complain
They simply don't return. 96% of unhappy customers never voice their dissatisfaction — they just disappear silently.
One Bad Experience Goes Public
A single unresolved issue can spiral into a public call-out. By the time you see it online, the brand damage is already done.
Feedback Arrives Too Late
You only hear about problems after they've festered. Traditional review cycles are too slow to prevent churn.
You're Guessing, Not Knowing
Without real data, every retention strategy is a guess. Gut feel is not a growth strategy in a competitive market.
Acquiring a new customer costs
5–7× more than retention.
96%
Never Complain
Cuspulse Helps You Listen
Before It's Too Late
Capture real, voice-delivered, anonymous customer feedback at the point of interaction and instantly understand what's working and what's not.
Redirect happy customers to
Feedback Channel
Outlet #042
Scan to share feedback
Takes less than 10 seconds
How it Works
A seamless, automated feedback timeline designed to connect with customers and scale your brand.
Create Feedback Channel
Generate your customized QR code & link
Live Feedback Channel
Customer Shares Voice Feedback
Takes less than 10 seconds
"Service at Table 4 was prompt, the food was excellent, and the waiter was highly attentive and friendly!"
Cuspulse Analyzes
Detects sentiment & issues instantly, recommends action points
Calculated Sentiment
8.6 / 10
AI Flagged Recommendations
You Get Alerts & Action
WhatsApp + Email notifications + Dashboard insights
WhatsApp Notifications
High-sentiment alerts and weekly reports delivered directly via WhatsApp.
Digest Alert
Weekly customer intelligence dashboard updated
Reputation Management
Redirect happy customers to Google, Instagram, TikTok
Boosting Public Brand Rating
Everything You Need to
Retain & Grow
Enterprise-level AI business intelligence tools, designed specifically for the pace and budget of growing SMEs.
Smart Feedback Collection
Customized QR codes, shareable links, and in-store prompts make capturing feedback effortless for every customer touchpoint.
Anonymous Voice of Customer
Anonymity removes the fear of judgment — giving you the brutally honest insights customers would never say publicly.
AI Sentiment Intelligence
Know exactly how customers feel the moment they submit. Our AI classifies sentiment, detects recurring issues, and surfaces patterns.
Real-Time WhatsApp Alerts
Get instant notifications the moment a critical issue is detected. Plus weekly and monthly insight digests delivered automatically.
Customer Segmentation
Identify your loyal advocates, unhappy customers, and at-risk accounts so you can focus energy where it matters most.
Reputation Management
Resolve issues privately before they go public. Automatically redirect your happiest customers to amplify your brand online.
Simple & Transparent
for Every Business
Start free, then scale when you want real-time alerts and deeper AI business intelligence.
Starter (Free)
Perfect for small businesses getting started
1 Business Channel
QR + Shareable Link
50 Responses / month
Basic Sentiment AI
Email Notifications
Cuspulse Branding
Growth
For businesses that want real AI business intelligence
Everything in Starter
1,000 Responses / month
Advanced AI Insights
Dashboard Analytics
WhatsApp + Email Alerts
Remove Branding
Why Smart Businesses
Choose Cuspulse
We provide enterprise-grade customer intelligence at a price and complexity level built for growing teams.
98%
Prediction Accuracy
Identify potential churners before they even consider leaving.
15m
Setup Time
No engineering required. Start collecting feedback in minutes.
3.5×
Average ROI
Achieve an average 3.5x ROI by retaining customers, preventing reputation damage, and improving customer experience proactively.
Know Why Customers Leave
Fix issues early and retain more customers with real-time intelligence.
Turn Customers Into Partners
Let them guide your improvements and product roadmap.
Retention Over Acquisition
5–7× cheaper to retain a customer than acquire a new one.
Prevent Public Damage
Resolve complaints before they harm your brand reputation online.
Build Trust & Loyalty
Customers feel heard and respected, building long-term loyalty.
Data-Driven Decisions
Replace guesswork with real insights. Every strategy backed by evidence.
Compete Like Big Brands
Use enterprise-level intelligence at SME-friendly prices.
Boost Brand Reputation
Redirect happy customers to share positive reviews where they matter.
Experience the
Platform in Action
Submit demo feedback and watch Cuspulse analyze it instantly — witness the speed of real-time intelligence.
Demo Feedback Channel
Experience the frictionless 10-second flow that captures raw customer voice.
Live Analysis Engine
Customer Voice
"The food was great but waiting 20 minutes was frustrating. Staff were friendly though!"
Sentiment Mapping
Automated Next Step
Intelligence flagged for manager review. Recommendation: Optimize lunch service queue and staff allocation for peak hours.
Don't Wait Until Customers Leave To Listen
Stop guessing why your customers leave. Start capturing raw, real-time voice and transform your growth engine today.